Who we are

PACE Creators respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect information when you contact us, enquire about our classes, submit an admission enquiry, or interact with our website, social media pages and advertising campaigns.

1. Information We Collect

When you submit an enquiry or contact us, we may collect information such as:

  • Parent/Guardian name
  • Parent/Guardian phone number
  • Child’s name
  • Child’s age
  • Information about the classes or training you are interested in
  • Preferred admission/start date
  • Any other information voluntarily provided to us during an enquiry

We only request information that is reasonably required to respond to your enquiry and provide admission-related information.

2. How We Use Your Information

We may use the information you provide to:

  • Respond to your admission enquiry
  • Contact you regarding PACE Creators classes and programs
  • Provide information about class timings, fees, availability and admissions
  • Schedule or coordinate trial classes or visits
  • Assist with the admission process
  • Respond to your questions or requests
  • Improve our enquiry and admission process
  • Maintain records relating to enquiries and admissions

We will not use the information for purposes unrelated to your enquiry without an appropriate legal basis or consent where required.

3. Information About Children

PACE Creators provides training programs for children and may receive information about a child from their parent or lawful guardian during an admission enquiry.

When providing information about a child, the parent or lawful guardian confirms that they are authorised to provide that information for the purpose of the enquiry and admission process.

We aim to collect only the information reasonably necessary for these purposes and to handle children’s information responsibly.

4. How We Contact You

If you submit an enquiry, PACE Creators or an authorised member of our team may contact you by:

  • Phone
  • WhatsApp
  • SMS
  • Email, where provided

Communication will generally relate to your enquiry, classes, admissions, timings, fees, availability or related PACE Creators information.

5. Advertising and Lead Generation

We may use online advertising platforms, including Meta platforms such as Facebook and Instagram, to promote PACE Creators and receive admission enquiries.

When you submit a lead form through an advertising platform, the information you provide may be made available to PACE Creators so that we can respond to your enquiry.

The advertising platform may separately process your information according to its own privacy policy and terms.

6. Sharing of Information

We may share personal information with authorised service providers or technology platforms where reasonably necessary to operate our business, manage enquiries, communicate with prospective students, or provide our services.

We do not sell your personal information.

We may also disclose information where required by applicable law, regulation, legal process or a lawful request from an authorised authority.

7. Data Security

We take reasonable measures to protect the personal information we receive from unauthorised access, misuse, loss or disclosure.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, managing admissions, maintaining necessary records and complying with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal or operational requirements.

9. Your Rights and Requests

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, deletion or withdrawal of consent where applicable.

To make a privacy-related request, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated date: 23 August 2026″